Privacy

Steady Walks is run by Linda Mercer, trading as Steady Walks. This page says what we hold and why, in plain English.

What we keep

Your name and email address, which of the two products you bought, when you bought it, and the payment reference Paddle gives us. If you set up a Steady Walks account, we also hold your dog's profile and photo, your answers to the setup questions, the walks you log and the numbers worked out from them — that's what lets a new phone bring everything back.

How your dog's data is handled

Everything you log is written to your own phone first, so the app works with no signal at all. When you're back online it syncs quietly to your account, and only your account can read it. Nothing about your dog is sold, shared or used for advertising. Without an account, nothing about your dog ever leaves the phone.

Why we're allowed to

We hold your name and email to give you what you paid for, to prove you paid for it, and to keep your dog's plan available to you — that's performance of our contract with you. We don't use it for anything else, and we don't sell or share lists.

Who else is involved

Paddle handles the payment as reseller and Merchant of Record, and holds your billing details under its own privacy policy — we never see your card. Our website hosting and database provider stores the email-and-purchase record on our behalf. Professional advisers or authorities only where the law requires it.

Your choices

You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it — including your account and everything saved with it. Deleting it means we can no longer resend your files or restore your dog's plan, so we'll say so before we do it. Email hello@steadywalks.com and we'll act within a month.

Cookies

We don't set advertising or tracking cookies, and there's nothing to consent to. The app stores your own data in your browser on your device, because that's where it belongs.

See also Terms and Refunds.